All support is not the same. MooseFS Global Support Services is your collaborative partner with a single motivation: to earn your loyalty by building trust, success, and value for your company. We operate globally, providing 24x7 support from the most experienced and knowledgeable MooseFS support engineers in the industry.
We provide worldwide support on the highest professional level which guarantees our customers the most effective output from using MooseFS solution.
We offer two editions of MooseFS solution: GPL and Professional Edition.
Each type is personalized according to different kinds of customers' requirements.
|Support Options||GPL Version||Professional Edition BASIC||Professional Edition PREMIUM|
|Installation Audit||1 per year|
|Dedicated Technical Advisor|
|Dedicated Software Releases|
|Prioritization of Service Requests||9 AM - 5 PM CET
|Pro Active Monitoring|
|Remote Assistance on Request||4h per year||16h per year|
|Premium Software Features2|
1 – OnSite Assistance is available on demand. Please call us for the offer.
2 – Premium Software Features includes Master HA.