Support

MooseFS branches support status

MooseFS branch Initial release Supported version Support status Supported until
MooseFS 1.5.x
May 30th,
2008
n/a End of life Dec 31st, 2010
MooseFS 1.6.x
Dec 31st,
2009
n/a End of life Dec 31st, 2015
MooseFS 2.x July 1st,
2014
2.0.91 Supported Dec 31st, 2017
MooseFS 3.x June 8th,
2016
3.0.88 Supported TBA

 

Overview

All support is not the same. MooseFS Global Support Services is your collaborative partner with a single motivation: to earn your loyalty by building trust, success, and value for your company. We operate globally, providing 24x7 support from the most experienced and knowledgeable MooseFS support engineers in the industry.

We provide worldwide support on the highest professional level which guarantees our customers the most effective output from using MooseFS solution.

We offer two editions of MooseFS solution: GPL and Professional Edition.

Each type is personalized according to different kinds of customers' requirements.

Support Options GPL Version Professional Edition BASIC Professional Edition PREMIUM
OnSite Assistance1 Optional Optional Optional
Installation Audit 1 per year
Dedicated Technical Advisor
Dedicated Software Releases
Prioritization of Service Requests 9 AM - 5 PM CET
Business Days
Pro Active Monitoring
Unlimited Incidents
Remote Assistance on Request 4h per year 16h per year
Premium Software Features2
Call us
E-mail us
Customer Portal

1 – OnSite Assistance is available on demand. Please call us for the offer.
2 – Premium Software Features includes Master HA.

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CONTACT US
Core Technology 57 West 57th Street,
New York City,
New York, 10019
Tel: +1 646-416-7918
Fax: +1 646-416-8001
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