Basic or Premium? Deciding on the MooseFS Pro Support Level

August 8th, 2025 | MooseFS Team

When you choose MooseFS Pro, you’re not just getting a powerful, high-performance distributed storage system – you’re also gaining access to our dedicated technical support team. We know that every organization operates differently, so we offer two levels of technical support: Basic and Premium. Both plans are designed to keep your MooseFS Pro deployment running smoothly, but they differ in the depth, speed, and personalization of the service you receive.

Basic Support – Solid Assistance for Confident Teams

The Basic Support plan is ideal for teams that have their own technical expertise but want direct access to official MooseFS guidance and updates. During the purchased support period, you’ll have access to the MooseFS Pro packages repository for your cluster, ensuring you can always install the latest software updates. Our team will help you resolve installation issues, clarify any points in the documentation, and explain MooseFS Pro features and processes.

We also assist in interpreting warning or error messages and provide basic guidance for importing or converting data from older MooseFS versions, competing products, or other sources. If you encounter reproducible bugs, our engineers will diagnose them promptly. You can reach us by email during business hours in English, and your issues will be prioritized based on urgency. For more complex situations, we can arrange an online meeting – such as a Google Meet session – to walk you through the solution.

Premium Support – Priority Care and Expert Partnership

The Premium Support plan includes everything in Basic Support but goes much further for organizations that require faster responses, more direct communication, and deeper engagement from our experts. Premium customers enjoy higher prioritization in our service queue, ensuring their requests are addressed without delay.

For urgent cases, you can call our on-duty Support Engineer directly via a dedicated phone line, bypassing the usual channels. When issues are too complex to resolve via email or chat, we can provide remote assistance, working hands-on with you to implement solutions quickly. Additionally, Premium Support gives you access to a dedicated Technical Advisor – a MooseFS Pro expert who knows your environment and can offer tailored recommendations as well as proactive guidance to keep your system running optimally.

Choosing the Right Plan for Your Needs

Selecting the right support level depends on the criticality of your MooseFS Pro deployment. If your environment is important but not mission-critical, and your internal team can manage most daily tasks, Basic Support offers dependable assistance when you need it. However, if your business depends on rapid problem resolution, minimal downtime, and personalized technical advice, Premium Support delivers the peace of mind that comes with priority service and a dedicated expert on your side.

Get in Touch

Whether you are ready to subscribe to a support plan or still considering your options, we are here to help you make the best choice for your environment. To learn more or to sign up for MooseFS Pro Technical Support, please contact us at contact@moosefs.com.

Appreciation from MooseFS open-source user

February 17th, 2023 | MooseFS Team

Last week, we received a heartfelt email from Tianon, a user of the MooseFS open-source version and a valuable GitHub contributor. Tianon expressed his gratitude for our ongoing development of MooseFS as open-source software:

Hey, there’s nothing urgent here, and no need to even reply — I just know this job is often really thankless, and I really, really appreciate your team, your company, and your product/project. I’m thrilled that you’re doing well enough to continue maintaining it and that we continue to get the benefits of those fixes in the excellent open source project. 🙇💕

Our entire MooseFS team was delighted to receive this recognition of our work. We are passionate about MooseFS and believe that developing open-source software in collaboration with our community benefits both users and our company, resulting in a trustworthy and reliable product.

On that note, we’d like to inform you that we are currently working on the MooseFS 4.x open-source version. It will take some time, as source code development is a time-consuming process, but please be patient!

MooseFS open-source version is well-suited for individual users and small organizations. However, when it comes to more prominent entities, such as public institutions and business companies, we are well aware that they may have different needs. Bigger organizations require solutions tailored to a larger scale and end users’ specific needs. To those users, we dedicate MooseFS Pro, a licensed and technically supported professional version of our software. Of course, your data are equally safe in both versions, the open-source and the professional one of MooseFS.

Thank you,
MooseFS Team

Saglabs SA & Tappest sp. z o.o. – companies merger

January 1st, 2023 | MooseFS Team

We would like to kindly inform you that as of January 1, 2023, as a result of a merger of Saglabs SA (Company Registration Number (KRS): 0000020672) and Tappest sp. z o.o. (Company Registration Number (KRS): 0000431953) through the acquisition of Tappest sp. z o.o. by Saglabs SA (incorporation), the entire enterprise of Tappest sp. z o.o., including all of its assets, rights and obligations, in particular – all of its rights, obligations and legal relationships related to the development and support of MooseFS and MooseFS Pro systems have been transferred to Saglabs SA by operation of law. The reason for this merger was to simplify the ownership structure of companies owned by the same shareholders.

In connection with the above, we would like to inform you that the entire team involved hitherto in MooseFS and MooseFS Pro systems development and support at Tappest sp. z o.o. will remain unchanged and continue to work in the same capacity and on the same terms within Saglabs SA. Thus, we will continue to provide the same high level of professional customer support for MooseFS and MooseFS Pro. In particular, we will continue to maintain the open-source version of MooseFS and develop both systems on an ongoing basis for the benefit of our customers.

As the merger was effected through the acquisition of Tappest sp. z o.o. by Saglabs SA (incorporation), all obligations of Tappest sp. z o.o. to existing customers have been automatically transferred to Saglabs SA. Consequently, we will continue to honor our long-term service commitments to our customers using MooseFS and MooseFS Pro systems.

Company registration details:

Saglabs SA
26A Wejnerta St.
02-619 Warszawa
Poland

VAT ID (NIP): PL 6571011425
Company Registration Number (KRS): 0000020672

Email addresses and phone numbers remain unchanged.

Thank you,
MooseFS Team

Seminar at the Research and Technology Transfer Center, NASK

October 23rd, 2019 | Joanna Piętka

Dear MooseFS Users,

We would like to show our appreciation to NASK – Research and Academic Computer Network for inviting MooseFS Pro to the seminar at the Research and Technology Transfer Center about distributed file systems in public sector, which took part on October 23rd, 2019 in NASK, Warsaw. See more details on Twitter

Best regards,
MooseFS Team

MooseFS Pro welcomes you @ Secure 2019!

October 16th, 2019 | Joanna Piętka